Welcome to County Cork's No.1 Wedding Cake Bakery. Baker Boy Cakes, “FALL IN LOVE WITH CAKE”

Terms & Conditions

DEPOSITS:

A €75 non-refundable deposit is required to hold the date for your cake(s). Without this deposit, we will not hold your date. Priority will be given to the paying customer.

FINAL PAYMENT:

All final payments are due 1 week prior to your event date. If payment is not received by the due date, the cake may be cancelled.

REFUNDS/CANCELLATION:

The initial €75 deposit is non-refundable and non-transferable under any circumstances due to time already spent on consultation and any loss of business due to your booking preventing further bookings on this date.

In the event of cancellation, the following charges will apply:

  • From booking until 8 weeks prior to event date – Deposit retained.
  • Between 8 weeks and 4 weeks prior to event date – Deposit retained and half of outstanding payment to be paid.
  • From 4 weeks before the event date – Full payment is required.
We retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire or ill health. We will in this instance refund any money taken in full.

OUTSIDE EVENTS:

Any cake(s) placed outside during an event has the possibility of melting or deforming due to weather. Once again, we are not liable for the cake(s) once delivered or picked up.

CAKE LOCATION:

It is the responsibility of the customer to ensure the venue supply a suitable table and location for the cake(s) to be displayed. Once again, we are not liable for the cake(s) once delivered or picked up.

DELIVERY:

The cost of delivery and set up at your venue is included in the price quoted. If the venue is changed and of a further distance, additional charges may apply. We can not be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.

PICK UP:

If you choose to collect your cake(s) and transport it yourself, we are not liable or responsible for the cake(s) once it has left our premises. You should ensure your vehicle is clean and tidy before collection and we recommend purchasing non-slip matting. We do everything in our power to provide a well-structured cake but please note, cakes can be very fragile so you must drive carefully and slowly.

DESIGN/ALTERATIONS:

It is your responsibility to read & check the quote thoroughly. Any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible due to the nature of the request or the amount of notice given. If the alteration affects the cost, or preparation work for the original design has already been undertaken, then your balance will be adjusted accordingly. Please warn upon payment of your deposit if you are uncertain on the design. We reserve the right to change the design at any point if circumstances are beyond our control and may compromise the quality of the finished cake(s) eg. Melting during hot weather. Each cake is made individually by hand, so although every effort is made to ensure consistancy, slight variations may occur.

ALLERGIES & SPECIAL DIETARY REQUIREMENTS:

All cakes are supplied with food allergen labels.

NON-EDIBLE ITEMS:

Most cakes contain a small amount of inedible items. It is the clients responsibility that these are removed by your caterer/guests before consumption. They can be in the form of support dowels in tiered cakes, ribbon, wires in sugar flowers, crystals, flower picks and flower tape (where fresh flowers are used). Some flowers (eg. Ivy) are poisionous and not suitable for food products. You should notify your florist of your intention to use the flowers on food so to ensure that non poisionous flowers are used.

BEST BEFORE DATE:

Your cake is baked to ensure it is fresh for the date of your event. Our cakes are made entirely out of natural ingredients, so we would like to remind you that because of this they will not have an extended shelf life of most supermarket cakes, which contain additives and preservitives.

HIRE OF CAKE STANDS/ACCESSORIES:

A €50 refundable deposit is required for the loan of stands, etc.

COMPLAINTS:

If you have concerns over your cake, please notify us upon delivery/inspection so that we have the opportunity to rectify it in time for your event. We highly recommend a member of family/event manager as the designated point for the day, to help ensure everything runs smoothly. All other concerns should be made in writing, and evidence of the fault should be included. A refund is only given if uneaten cakes are returned and are unsuitable for consumption. No refunds are given due to change of mind. We ask for patience with factors that may be beyond our control (eg. Traffic) as we can not be held liable for any such delays.

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